Account Manager

Account/Project Manager

TMS Global are a wholly owned subsidiary of DS Smith PLC, a multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS community consists of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA.

About the Role

As the Project Manager, you will play a key role in the successful delivery of client projects across the end-to-end job lifecycle. Acting as the operational link between Client Services, Design, and Strategic Buying, you will coordinate activities, manage timelines, mitigate risks, and ensure projects are delivered accurately and on time against agreed service levels.

Working closely with Key Account Managers and cross-functional teams, you will balance business priorities while supporting strong client and supplier relationships to achieve successful project outcomes.

Using strong project management, problem-solving, and communication skills, you will drive projects from initiation through delivery, ensuring stakeholders remain aligned, risks are managed proactively, and project impacts are clearly understood. You will coordinate recovery plans when needed, maintain visibility across workstreams, and contribute to continuous improvement initiatives.

Through effective collaboration, accountability, and attention to detail, you will ensure projects are delivered in line with TMS standards and client expectations. This role is offered on an initial 12-month fixed term contract basis.

Your core responsibilities:

• Own the operational delivery of projects from initiation through completion, ensuring milestones, deliverables, and timelines are achieved.

• Develop and maintain project plans, critical paths, and delivery schedules across multiple concurrent projects.

• Coordinate cross-functional activities across Client Service, Structural Design, Strategic Buying, Finance, and Project Support teams.

• Monitor project progress, identify risks and dependencies, and coordinate mitigation plans to minimize delivery impact.

• Ensure project documentation, approvals, and system records are maintained accurately and in accordance with TMS standards.

• Provide regular project status updates and maintain visibility of delivery performance for key stakeholders.

• Provide responsive support to internal and external stakeholders, offering proactive recommendations on delivery impacts, timeline adjustments, and operational considerations to help meet or exceed expectations

• Drive adherence to established processes, governance requirements, and operational best practices.

• Coordinate activities supporting successful project completion, invoicing readiness, and achievement of financial milestones.

• Partner with Finance and operational teams to resolve issues that may impact project delivery, billing, or supplier payments.

About You

We're looking for someone with strong project management experience and exceptional organizational skills, capable of managing multiple projects simultaneously while maintaining a high level of accuracy and attention to detail.

As part of the end-to-end project lifecycle, you will be responsible for managing project briefings, administration, timelines, and delivery milestones to ensure projects are executed efficiently and delivered on time. You will be a proactive, hands-on problem solver, capable of navigating operational challenges, coordinating activities across multiple functions, and driving projects through to successful completion.

The ideal candidate will have experience within the print, packaging, display, retail marketing, or supply chain industry is highly desirable, along with a working knowledge of permanent and temporary POS displays, 2D POSM execution, and proficiency in Excel.

“To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”