Account Manager

Account Manager

Minimum Requirements:

• Matric (Grade 12)
• Drivers License Code 08
• Sales-related courses beneficial
• Tertiary/Sales/Marketing Qualifications beneficial
• At least 3-5 years experience in sales or customer-facing/engagement and a proven track record within a sales/target-driven environment
• Experience in the logistics industry is beneficial

Responsibilities:

• Relationship Building
• Meet with customers according to the approved call cycle
• Identify new distribution opportunities and as a result increase revenue
• Assist with the transition process by gathering and updating client information in the CRM system
• Reporting
• Report to the Sales/Retention Manager on matters such as:
  o Trends monthly
  o Customer reactions and complaints daily
  o Competitor activity monthly
  o Amber/Red Alerts Weekly
  o Lost Business monthly
  o Down trade Accounts monthly
  o Debtors days within terms weekly
  o Account KPIs against SLA monthly
  o Rate increase monitoring monthly
  o Complete CRM daily
• Attend and contribute to sales meetings weekly
• Complete and submit weekly sales report before the deadline (CRM & Share Drive)
• Draft and analyze monthly KPI reports and present to clients with recommendations Top 10 clients monthly following 10 clients every two months and small customers quarterly.
• Down Trade and zero trade clients to be identified monthly feedback and action plan to be presented to the direct manager.