Account Manager Americas
Talos · New York ·
- Work mode
- Hybrid
- Employment
- Contract
- Category
- Sales
You will serve as a strategic partner and primary contact for clients, owning their post-contract lifecycle from onboarding and integration through ongoing support. You will develop account-management strategies, advise clients on trading workflows and platform use, monitor engagement and satisfaction, and identify cross-sell and upsell opportunities. You will partner with Sales, Product, Solutions, and Engineering to represent client needs and contribute to product development.
Responsibilities
- Execute and refine the account management strategy using qualitative insights and quantitative data
- Own the post-contract lifecycle for new and existing clients from onboarding through ongoing support
- Maintain revenue forecasts and identify cross-sell and upsell opportunities
- Partner with Sales, Product, Solutions, and Engineering to meet client needs and represent them in product development
- Build client relationships and provide consultative guidance on trading workflows and platform usage
- Drive client value realization and maximize long-term contract value
- Monitor and improve client health, engagement, and satisfaction
Requirements
- 3+ years of experience in account management or a similar client-facing role
- Background in traditional capital markets
- Experience with electronic trading platforms and workflows
- Ability to solve complex trading or technology-related client challenges
- Experience managing commercial discussions or contract negotiations preferred
- Familiarity with digital assets and crypto markets preferred
- Excellent verbal and written communication skills
Benefits
- Retirement plan contributions
- Unlimited vacation
- PTO bonus
- Bonus
- Stock ownership
- Medical, dental, and vision insurance
- 20 weeks of paid parental leave after one year of service
- Global offsites and team outings
- One-time at-home office setup stipend
- Monthly $50 wellness credit
- $25 lunch credit for in-office days
- Donation matching up to $100 annually
- Catered Tuesday lunches
- In-office snacks and drinks