Account Management Operations Analyst (Fixed Term) @DARWIN

Company:

Mercer

Description:

The Account Management Operations Analyst role will report to the Head of Global Alignment and will play a key part in ensuring that we have strong governance of key performance indicators and delivery metrics for the Account Management team supporting Mercer's Multinational Clients. This role will be based in Cluj.. This is a hybrid role that has a requirement of working at least three days a week in the office. This position is fixed-term, for a period of 24 months, with the possibility to be extended.

We will count on you to:

• Creating and Maintaining data and measures against key areas within the Account Management world such as opportunity management, pipeline, SLA performance for key tasks;
• Support in developing ways to feed these data points into broader business reporting such as Objectives and Key Results (OKR) and Key performance Indicator (KPI) reporting that is required on a monthly or quarterly basis;
• Build trusted relationships with Account Managers to ensure that all required data and reporting is up to date and accurate;
• Attend meetings supporting the Global Alignment team and provide support in coordinating and managing action plans, toolkits and trackers to ensure that key milestones are achieved, and notes and actions are captured accurately and shared with the key parties;
• Provide analysis and insight of our underlying client portfolio, to help identify trends and opportunities to grow and retain our client base;
• Support a Client Centric, quality first culture, ensuring continuous improvement of Account Management Services for our clients and drive efficiency for the Account Managers.

What you need to have:

• Excellent verbal and written communication skills in Romanian and English
• Advanced working knowledge of Excel and PowerPoint
• Strong analytic skills – compiling and interpreting data; establishing trends, identifying gaps or highlighting areas for improvement
• Highly organized and able to work well to regular deadlines
• Strong communication and presentation skills
• Solution-focused
• Ability to build strong internal relationships
• Ability to work concurrently on multiple initiatives and prioritize accordingly
• Self-driven
• Experience liaising with clients in a B2B or B2C role preferred
• Bachelor’s degree or combination of education and experience required.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders;
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities;
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being;
• A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);
• 30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);
• Performance Bonus scheme;
• Matching charity contributions, charity days off, and the Pay it Forward charity challenge;
• Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance;
• We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that is standard working, flextime working, or working from home

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.