Account Management (Key Account Manager Jr.)

A Career at HARMAN Lifestyle

We’re a global, multidisciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

· Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson, and Revel

· Unite your passion for audio innovation with high-tech product development

· Create pitch-perfect, cutting-edge technology that elevates the listening experience

About the Role

As a Key Account Manager Jr., you will contribute to managing, strengthening, and developing business relationships with the company's strategic customers, driving sales growth, maximizing the profitability of assigned accounts, and ensuring comprehensive account management that contributes to achieving business objectives and customer satisfaction. In this role, you will report to the Retail

What You Will Do

· Manage assigned key accounts to achieve sales, profitability, and market share objectives.

· Develop and maintain strong relationships with multiple levels within retailers’ commercial organizations to support business growth and commercial execution.

· Design and implement account business plans aligned with sales, profitability, and market share targets.

· Collaborate with cross-functional teams, including Marketing, Finance, Operations, and Supply Chain, to ensure effective execution of commercial strategies.

· Partner with distributors to optimize commercial performance and category management.

· Analyze KPIs, market trends, and competitive activities to identify opportunities and support data-driven decision-making.

· Prepare sales forecasts, performance reports, and commercial analyses to support business planning and account performance.

· Monitor key business metrics, including POS, market share, ASP, margin, and inventory turnover, to identify growth opportunities and improve results.

· Support the execution of commercial strategies and initiatives with retailers, distributors, and internal stakeholders.

What You Need to Be Successful

· A thorough understanding of ecommerce operations, including order management, inventory planning, fulfillment processes, and customer experience.

· 2-4 years of experience in ecommerce operations, digital commerce, business analysis, or related field.

· Demonstrable knowledge of ecommerce platforms, web merchandising, inventory forecasting, website QA, and digital analytics tools.

· Proficiency in Microsoft Excel, reporting and dashboard development, data analysis, and performance monitoring.

· Well-versed in cross-functional collaboration with IT, merchandising, logistics, customer service, and supply chain teams to drive operational excellence.

· Strong analytical, organizational, and problem-solving skills with the ability to manage multiple projects and priorities in a fast-paced environment.

· Experience identifying operational issues, driving process improvements, and implementing scalable solutions to improve site performance and customer satisfaction.

Bonus Points if You Have

· Experience with Salesforce Commerce Cloud (Demandware), SAP, PIM, DAM, Google Analytics (GA4), or similar ecommerce technologies.

· Experience supporting direct-to-consumer (DTC) ecommerce businesses and omnichannel retail operations.

· Experience working with global teams and coordinating cross-regional ecommerce initiatives.

· Knowledge of ecommerce best practices related to UX, SEO, site merchandising, online payments, and fraud management.

· Experience supporting product launches, promotional campaigns, and peak sales events.

· Certification in Google Analytics, Project Management, Agile methodologies, or Ecommerce/Digital Marketing disciplines.

What Makes You Eligible

· Bachelor's degree in Business, Marketing, Engineering, Supply Chain, or a related field.

· Fluent in English and Spanish, with strong verbal and written communication skills.

· Eligible to work in the country where the position is based.

· Willingness to travel up to 10% of the time, if required.

· Ability to work effectively with global stakeholders across multiple time zones.

· Comfortable working in a hybrid and highly collaborative environment.

· Flexibility to support critical e-commerce operations, website launches, and business incidents outside standard working hours when necessary.

· Successfully complete a background investigation and drug screen as a condition of employment

What We Offer

· ‌A hybrid work environment that balances flexibility with in-person collaboration, with most office-based roles onsite three days a week.

· Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)

· Extensive training opportunities through our own HARMAN University

· Competitive wellness benefits

· Tuition reimbursement

· “Be Brilliant” employee recognition and rewards program

· An inclusive and diverse work environment that fosters and encourages professional and personal development.

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