Account Implementation Manager 1

Who we are:

ManhattanLife Insurance and Annuity Company was founded in 1850, the Company’s longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for over 175 years is a testimony to ManhattanLife’s enduring history, and an indicator of the reliability of our future. ManhattanLife’s headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.

Scope and Purpose:

We are seeking an Account Implementation Manager 1. The Account Implementation Manager 1 (AIM 1) works as part of the Account Services team. Responsible for implementing new Voluntary Benefits groups, re-enrollment activities for existing groups and ongoing servicing activities involving enrollment, billing and claims activity. Acts as liaison between Sales/Marketing team and operations teams for audits and updates involving multiple departments

Duties and Responsibilities:

• Responsible for the end-to-end management of the implementation process and key deliverables for new employer groups.
• Collaborate, coordinate, and communicate with operational departments regarding implementation and build changes/updates for assigned book of business.
• Perform audits and lead operational teams in updates required to resolve discrepancies.
• Complete special projects and tasks as assigned.

Minimum Qualifications:

Bachelor’s degree preferred with experience in account implementation and/or account servicing. Insurance experience and advanced Excel skills in pivot table and vLookup beneficial but not required.

Knowledge, Skills and Abilities:

• Strong interpersonal and communication skills needed to manage and work with many different personalities and styles.
• Ability to interact professionally and confidently with clients across a variety of communication methods such as WebEx, email, phone, or face-to-face meetings.
• Must be able to multi-task with implementations at various stages and set priorities accordingly.
• Independent decision-making, organizational, planning and problem-solving.

Travel Requirements:

This position may require some travel on occasion when in-person meetings with brokers or employer groups are needed.

Professional Development:

• Establish annual objectives for professional growth.
• Keep pace with developments in the segment and industry.
• Learn and apply technologies that support professional and personal growth.
• Participate in the evaluation process.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time without notice.

AAP/EEO Statement:

ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.