Account Executive

The Liberty Company isn’t your traditional insurance organization—and we’re proud of that. Our culture-first approach has earned us multiple industry accolades, including being named a Top Insurance Employer for five consecutive years, repeated recognition on the Inc. 5000 fastest-growing companies list, and honors from Insurance Journal, Hale’s Report, and more — all testifying to the dynamic, people-centric environment we’ve built. Our award-winning culture is rooted in entrepreneurship, collaboration, and a genuine commitment to employee wellness.

As we continue to grow, we’re looking for an Account Executive to join our team in McKinney, TX. This is a remote position but candidates need to be located in Central Time Zone. We are looking for someone who wants to contribute, innovate, and thrive in an environment where positivity and purpose go hand in hand. This person should be a cheerleader of best practices and avoidance of E&O exposures for the entire team, while also carrying out the typical duties of an Account Executive.

We believe in rewarding our people with a competitive total compensation package, including comprehensive benefits, generous paid time off and holiday pay, continued education support, and company-sponsored programs designed to promote wellness, stress management, and community involvement. Here, your career growth and your well-being aren’t just priorities — they’re part of who we are.

Position Summary:

Employee uses their qualifications, experience, expertise, judgment and discretion to obtain, maintain, service, market and grow the insurance business of The Liberty Company (“Company”). Assists Company clients with obtaining/renewing insurance coverage for Company clients on terms and at prices that are competitive and appropriate. Assists Company in managing all aspects of Company’s relationship with Company’s clients, including administration, marketing, customer service, and receivables. Assists Company in managing all aspects of Company’s appointments with carriers, including assisting with audits, memos and updates.

Primary Responsibilities:

• Primarily responsible for middle market commercial lines accounts.
• Prepare submissions for Company accounts, including new/renewal business, market Company accounts as appropriate, and prepare and present proposals for Company accounts, including on-site meetings as appropriate.
• Oversee quality control and compliance duties to ensure adherence to regulatory standards and company policies.
• Prepare change requests for Company and Company accounts
• Review audits, policies and endorsements for accuracy.
• Initiate new account files in related agency management system.
• Invoice Company accounts (agency bill transactions)
• Assist Company and carriers with collections.
• Assist Company with carrier audits, including audit disputes.
• Prepare and implement marketing strategies, particularly with respect to upcoming expirations (within 120 days).
• Manage account cancellations as appropriate, including communicating with Company’s carriers and clients to address cancellations, ensure continuation of coverage, and mediate any issues or disputes related to cancellation.
• Manage carrier memos and process updates.
• Manage Company account requests, including requests for ID cards, evidence of property, certificates of insurance, binders, policies and related documents.
• Evaluate Company accounts’ exposure and risk in determining appropriate markets for obtaining quotes.
• Use experience, expertise, judgment and discretion in selection of carriers for Company accounts.
• Obtains quotes for coverage, negotiates with carriers regarding coverage terms and interprets coverage for clients.
• Evaluate and recommend additional coverage to Company clients based on client needs.
• Delegate assignments to administrative assistants, as appropriate.
• Manage Company accounts by, among other duties, keeping other team members fully informed of all important activities on Company accounts.
• Manage Company receivables, renewals/expirations, as appropriate.
• As appropriate, act as Company liaison with carriers and clients regarding complaints, claims, and grievances related to assigned accounts. Using experience, expertise, judgment and discretion, attempt to resolve complaints, claims, and grievances related to assigned accounts.
• Manage Exclusive Office Program Policies – ensuring coverage is bound, cancelled, and/or altered with Carrier and in Agency Management System in real time
• Manage Ongoing Management Team Inquiries with the ability to see through a provided a plan of correction to avoid the same error from repeating again

Performance Expectations:

• Service Company and clients in a manner to avoid potential exposure to E&O claims, including reviewing, identifying, and addressing any current or prior exposures within team’s book of business with management to address a course correction.
• Ability to provide a status update to management on current and prior account activity no later than the next business day, upon request.
• Alert team members and Company executives of incidents that may require intervention.
• Be responsive to phone calls and e-mails.
• Be responsive to Company client requests (e.g. ID cards, certs, binders).
• Maintain current, consistent, detailed documentation on all client activity, phone conversations, and correspondence in AMS360 OR Epic.
• Prioritize workload and request assistance as necessary to reduce backlog.
• Participate with executives, senior management and other team members (departments/personnel) on special projects and on the formulation and implementation of Company policies and procedures, as needed.
• Keep current on rates, forms and coverage changes through bulletins, trade publications, seminars and other forms of continuing education.
• Participate in seminars and classes to continue development of qualifications, expertise and experience.