Account Executive

What We Need
Corpay is currently looking to hire an Account Executive within our Stored Value Solutions (SVS) division. This position falls under our Client Services line of business and is located in Vancouver, Canada. In this role, you will deliver the highest level of customer service to a portfolio of clients. You will report directly to VP Operations and regularly collaborate with Account Manager/s and other teams/departments.

How We Work
As an Account Executive, Corpay will set you up for success by providing:

Assigned workspace in the Vancouver office
Company-issued equipment
Formal, hands-on training

Role Responsibilities

Providing Management Information in a clear and concise format to enable weekly/monthly reports/meetings to be completed. High level of attention to detail. Deadlines to be met for every request.
Undertaking first line support to customers. Provide excellent customer service whilst proactively resolving all queries. Monitor and complete to successful resolution whilst keeping the Account Manager/s appraised.
Progressing customer enquiries in relation to invoice queries and card production to resolution in a timely manner.
Documenting all client engagement, issues and actions. Review and analyse data to identify trends and proactively seek long term solutions.
Working with the Account Manager to ensure all Service Levels Agreements are met to ensure the highest level of customer service.
Ensuring a collaborative relationship with all internal and external stakeholders.
Maintaining up-to-date knowledge of SVS’ current product offerings, processes and strong awareness of industry developments/trends.
Delivering reports training to clients when appropriate.
Ensuring you actively participate in monthly team meetings.
Travelling may be required occasionally. Occasionally, position may be required to work outside of normal business hours.
Performing additional duties and special projects as delegated.

Qualifications & Skills

Minimum 3+ years customer facing experience with proven track record of outstanding customer service, successful relationship building and development
Demonstrate excellent interpersonal skills, with an ability to build strong relationships, in person, by phone and e-mail
Passionate about delivering high client satisfaction with an ability to adapt to different client cultures
Able to deliver difficult information to clients in a positive, constructive way
Ability to work alone with minimal assistance
Business and personal integrity that will reflect favorably on the company both internally and externally
Strong communication, time management and organisational competencies are necessary to maintain customer satisfaction.
An ability to multitask will prove vital
Driven to ‘go to the extra mile’ to deliver the best possible customer service
Microsoft Office especially advanced Excel proficiency is mandatory

Benefits & Perks

Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
Optional company match RRSP program
Virtual fitness classes offered company-wide
Time-off including major holidays, vacation, sick, personal, & volunteer time
Discounted gym membership rate
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

Pay Transparency
The expected salary range for this position is CAD $55,000 – $60,000, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.
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