Account Director m/w/d

Join a diverse team of approx. 2000 professionals across four continents, driving innovation and growth within intive’s technology hubs. Work alongside industry experts trusted by leading brands like Audi, BMW, Deichmann, Meta, NewsCorp, Tandem, Paramount, Vorwerk, and Warner Bros. Discovery to create pioneering, sustainable digital experiences.

At intive, agile thinking and deep industry expertise come together across Automotive & Mobility, Commerce, Financial Services, Healthcare & Life Sciences, and Technology, Media & Communication. Be part of a team that’s shaping the future of digital innovation.

What you will be doing:

• Develop the existing business & meet annual revenue growth targets
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Lead, coach and develop a small team of Account Managers, setting clear objectives and supporting their professional growth
• Own the strategic account plan for a portfolio of large, complex accounts, aligning delivery, sales and senior leadership around a shared growth strategy
• Act as a senior escalation point for the account team on complex client, commercial or delivery issues
• Work jointly with delivery counterparts and ensure value is being delivered to the customer
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

You are a good match if you have:

• Significant experience (typically 8+ years) in a customer facing account management role, including managing large, complex accounts or portfolios
• Strong client relationship management experience particularly with senior and C-suite/executive stakeholders
• Proven experience leading, coaching and developing a team, whether through direct line management or dotted-line/matrix leadership
• Track record of owning revenue and growth targets across a large or complex account portfolio
• Good understanding of today’s digital, AI & software development landscape and must be able to bring value to the customer
• Experience in understanding software development requirements and having the ability to develop, along with the help of pre-sales, winning IT proposals
• Must have very strong listening and presentation skills
• Experience working with & understanding of commercial contracts
• Successful experience in RFP responses and successful sales pitches
• Ability to work collaboratively with project managers, technical engineers and architects to provide customers with solutions
• Ability to travel to client site
• Knowledge & experience of using a CRM
• Be willing to learn new techniques and follow account management standards
• Be able to leverage AI to help with account growth