Industry/Sector
Not Applicable
Specialism
Managed Services
Management Level
Senior Associate
Job Description & Summary
At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.
In IT systems administration at PwC, you will work through the implementation, management, administration and advanced troubleshooting of IT solutions. You will be responsible for maintaining the seamless operation of an organisation's IT infrastructure, which includes maintaining servers, managing network configurations, and providing critical support to prevent and resolve technical issues.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
- When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
- As part of the Application Support team you will provide critical technical support for cloud-based Tax applications, securing reliability and performance. As a Senior Associate, you will analyze complex issues, mentor junior team members, and build meaningful client connections while navigating the intricacies of application support in a dynamic environment.
Responsibilities
- Provide essential technical support for cloud-based Tax applications
- Analyze complex issues and propose viable solutions
- Mentor junior team members to enhance their skills
- Build and maintain positive client relationships
- Navigate the complexities of application support in a dynamic setting
- Maintain the reliability and performance of applications
- Collaborate with cross-functional teams to address challenges
- Uphold service delivery standards
What You Must Have
- Bachelor's Degree
- 3 years of experience in application support
- Oral and written proficiency in English required
What Sets You Apart
- 3 years of experience in application support
- Experience with Microsoft Azure PaaS
- Skilled in SQL for issue analysis
- Familiarity with Kusto Query Language (KQL)
- Experience with Microsoft DevOps and CI/CD pipelines
- Scripting experience in Bash, PowerShell, Python
- Understanding of ITIL processes
- Experience with monitoring tools like DataDog
- Ability to manage competing priorities
- Skills needed for the role
- Senior Associate – Cloud Administrator & DevOps (4–7 Years) A highly skilled engineer responsible for designing, implementing, optimizing, and supporting cloud infrastructure and DevOps toolchains across AWS environments. This role is expected to function as a technical SME, leading complex cloud builds, automation frameworks, CI/CD enhancements, security integrations, and performance engineering activities. The Senior Associate independently handles L3 issues, collaborates closely with applications, security, and network teams, and plays a key role in enforcing enterprise ITSM and operational reliability standards.
Minimum Degree Required:
Bachelor’s Degree
Degree Preferred:
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
Minimum Years of Experience:
4-7 year(s)
Certifications Required:
None
Certifications Preferred:
AWS Solutions Architect Associate/Professional, Terraform Associate, CKA/CKAD, DevOps Certifications
Required / Mandatory Knowledge/Skills:
- (character count limit 5000) *PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT*
- 1. Advanced Cloud Engineering & Architecture Support
- Design and build scalable AWS infrastructure using best practices for compute, network, storage, and identity.
- Implement advanced VPC architectures including transit gateways, hybrid connectivity, private link integrations, and multi-account security patterns.
- Own environment hardening — IAM baselines, trusted access, key rotation, secrets management, OS/VM hardening.
- Implement and tune autoscaling, caching (Redis/ElastiCache), load balancers, and distributed system patterns.
- 2. DevOps Engineering & Platform Automation
- Architect end-to-end CI/CD pipelines with automated tests, security scans, artifact reuse, environment promotion, and canary/blue-green deployments.
- Build advanced IaC modules (Terraform/CloudFormation) with reusable patterns, modules, and guardrails.
- Implement GitOps workflows using ArgoCD/Flux (if in use).
- Automate cloud operations using Python, PowerShell, or Shell — reducing manual tasks by 50–70%.
- 3. Kubernetes & Container Platform Ownership
- Manage EKS clusters — node groups, cluster upgrades, CNI networking, RBAC, PSP/SCC equivalents, pod security, and logging integrations.
- Implement traffic routing strategies — ingress, service meshes, sidecar proxies.
Troubleshoot container performance:
- CPU throttling, OOM kills, DNS issues, scaling patterns.
- 4. Observability, Reliability, and Operational Excellence
- Own dashboards covering SI/SLI/SLO metrics across availability, latency, failure rate, system saturation, and error budgets.
- Optimize monitoring thresholds, reduce alert noise, and define actionable health checks.
- Lead L3 incident response, post-incident analysis, and recurring failure elimination.
- Conduct capacity planning and chargeback modeling based on resource growth.
- 5. Security & Compliance
- Integrate AWS services with enterprise security tooling (GuardDuty, Inspector, CloudTrail, KMS, WAF).
- Conduct cloud vulnerability remediations, certificate renewals, and encryption compliance.
- Ensure CI/CD pipelines enforce code quality, dependency scanning, and secrets management.
- 6. ITSM Responsibilities (Elevated Expectations)
- Own end-to-end change design, documentation, and peer reviews for major deployments.
- Lead RCAs and present findings to leadership.
- Enforce SLAs/KPIs for platform availability, deployment frequency, change success rate, and incident turnaround.
- Maintain and continuously enhance runbooks, architectural diagrams, and automation playbooks.
- 7. Cross
- Functional Collaboration
- Serve as SME to Developers, Data Teams, Security, and Infrastructure.
- Mentor Associates on cloud engineering, pipelines, automation, and troubleshooting.
- Participate in roadmap planning, architecture discussions, and environment modernization.
Preferred Knowledge/Skills:
(character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES, DEVELOPS, FACILITATES, ETC.)
Travel Requirements
Up to 20%
Job Posting End Date