3rd Line Support Engineer

Salary: £78,000 - 104,000 per year

Requirements:

• Proven experience in a hands-on 3rd Line Support or Infrastructure Support Engineer role.
• Strong Windows Server administration experience.
• Good knowledge of Hyper-V administration.
• Experience supporting VMware environments.
• Networking experience with Fortinet and/or Cisco Meraki.
• Strong Microsoft 365 administration experience.
• Intune deployment and support experience.
• Okta administration experience.
• Experience supporting infrastructure, networking and EUC environments.
• Strong troubleshooting, analytical and problem-solving skills.
• Experience handling complex technical escalations from 1st and 2nd Line support teams.
• Previous experience working within an ITIL support framework.
• Comfortable working across multiple technical disciplines in a busy support environment.
• Experience working within Managed Service Providers or delivering infrastructure support through contract assignments is desirable.
• Ability to work independently on complex issues while collaborating effectively with wider IT teams.
• Proactive and collaborative approach to technical support.

Responsibilities:

• Provide 3rd Line technical and infrastructure support across our business.
• Troubleshoot and resolve complex technical issues escalated from 1st and 2nd Line support.
• Support ongoing infrastructure and migration projects from a technical support perspective.
• Assist with Identity & Access Management (IAM) related activities.
• Support server and platform migrations, including legacy infrastructure and on-premise file servers.
• Maintain and support Windows Server environments.
• Support networking infrastructure, including Fortinet and Cisco Meraki technologies.
• Provide administration and support for Microsoft 365, including Intune rollouts.
• Administer and support Okta environments.
• Support infrastructure, networking and end-user computing environments.
• Work closely with our internal IT teams to investigate and resolve complex technical incidents and service requests.
• Provide technical input and support for infrastructure and business projects where required.
• Operate within an ITIL-based support environment, participating in sprint-based work where required.
• Document solutions, troubleshooting steps and technical changes appropriately.

Technologies:

• Cisco
• CRM
• Hyper-V
• IAM
• Support
• ITIL
• Microsoft 365
• Security
• VMware
• Windows
• Office 365

More:

We are recruiting for a 3rd Line Support Engineer on a 6-month outside IR35 contract, working in a hybrid pattern with 3 days onsite and 2 days remote. You will join our busy infrastructure and support team, providing additional technical support across BAU operations and a range of ongoing infrastructure and business projects. This is a hands-on role for a technically strong engineer who enjoys variety, thrives in a fast-paced environment, and works across infrastructure, networking, servers, Microsoft 365 and end-user computing. We offer the opportunity to contribute to security, CRM, infrastructure, server migration and EUC initiatives while working closely with our internal IT teams in an ITIL-based environment.

last updated 39 week of 2026