3rd Line Support Engineer
Spectrum IT Recruitment · Redhill ·
- Seniority
- Senior
- Category
- Support
Spectrum IT Recruitment · Redhill ·
If you're an experienced 3rd Line Support Engineer who enjoys getting to the bottom of difficult technical problems rather than simply passing them on, this could be a good opportunity to explore.
3rd Line Support Engineer
Nutfield | £47,000-£52,000 | Hybrid
You'll join a senior technical support function where the focus is on complex escalations, infrastructure improvement and occasional project work. It's a hands-on role with plenty of technical ownership, working across a varied range of customer environments.
The Role
You'll take ownership of technically challenging issues escalated from 1st and 2nd line, investigating them through to resolution or a clear escalation path.
That could involve troubleshooting across:
You'll also get involved in planned maintenance, patching, configuration changes, infrastructure improvements, customer migrations and onboarding projects.
A big part of the role is ownership.
You'll keep tickets moving, communicate clearly with customers and colleagues, recognise when something needs escalating, and make sure recurring problems lead to a proper fix rather than the same issue being dealt with repeatedly.
You'll also support 1st and 2nd line engineers through technical guidance, knowledge sharing and useful documentation.
What we're looking for
You'll need strong experience supporting Microsoft and infrastructure environments, together with the ability to troubleshoot problems that cross multiple systems or suppliers.
We're particularly interested in people who can:
Experience working within an MSP, managed cloud services provider or similarly multi-customer support environment is important. Experience operating at 3rd line or senior technical support level is preferred.
The package
If you're looking for a senior support role where you can stay hands-on, take ownership of difficult problems and continue developing technically, we'd be happy to hear from you.
Apply now or contact Ruby Calver at Spectrum IT Recruitment to find out more.
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.