2nd Line Support Engineer / Service Desk Analyst

2nd Line Support Engineer / Service Desk / to £25k + bens

Citrix, Terminal Services, VMWare, AD, Exchange, Windows Server, Veeam, Office 365

2nd Line Support Engineer / Service Desk / :

Do you have an background in supporting desktop Infrastructure technology – around Citrix, Windows Server, AD, Exchange, and VMWare? Are you a 2nd line support engineer who can confidently provide incident investigation, root cause analysis, act as a point of escalation, and who is keen to progress to 3rd line over time

Do you have a broad technical skillset but looking to be re-trained in new technologies and looking for a new challenge?

Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies including Cloud?

About the company

Do you want to be part of a successful organisation, who are a leading provider of ITSolutionsand provide expertise on business critical projects, and ensure that Infrastructure is efficient & resilient to businesses in the UK. They have a new role within their team for a 2nd Line Engineer department and are committed to designing and delivering Intelligent IT Solutions that are agile and secure, committed to efficiency, .

About the role:

The 2nd Line Support Engineer/ Service Desk role will be office based in their Manchester office, working as part of a small team, provide effective solutions to escalated technical issues, and provide a high level of technical expertise to the business. You will provide new technical solutions ensuring effective working across the full range of services provided by the business, and liaise with 3rd party suppliers and external contractors.

You will be involved in investigating problems and providing root cause analysis.

The role will involve working with technologies such as Citrix, VMWare, Exchange, AD, Windows Server, Cloud, Veeam, Office 365 etc.

Key Responsibilities:

1. Support of multi-site technical environments including LAN, WAN, Microsoft, VMWare, Exchange, Citrix, AD, Office 365
2. Take ownership of escalated issues as 2nd line support and resolving any queries within SLA
3. Provide root cause analysis and resolution of configuration and deployment issues,
4. Ensure that 3rd party applications run efficiently across all platforms, provide root cause analysis to any problems
5. Maintain and develop good working relationships with colleagues, other departmental members and suppliers.
6. Any other related duties as required by the business.
7. Some on-call support when required ( which has an on-call allowance and additional overtime is available)

Essential Technical Skills:

Candidates must have some exposure to most of the technologies listed below:

• Desktop Applications including Exchange, AD, Windows Server
• VMWare / Hyper-V – some level of understanding
• Office 365
• Citrix, Citrix XenApp
• Backup software – ( Veeam is ideal)
• Storage replication and multi-site storage deployments

Benefits (Negotiable)

• Basic salary of up to £25k on offer
• Pension
• Healthcare
• Child Vouchers
• On-Call Allowance ( once satisfactory technical capability is demonstrated) and additional paid Overtime
• Birthday off as holiday

Candidates must have a Service Desk and technical background around VMWare / Hyper-V, MS Exchange, AD, Citrix coupled with a strong customer service ethos and passion for resolving queries to a high stand within SLA’s. Candidates will have a broad technical skillset and be keen to look at learning new technologies including working with Cloud technology.

The role offers the chance to work with a broad set of technologies and progress to 3rd line support.

If you are keen to join a progressive company, gain exposure to a diverse array of technologies, and gain some internal training and development please apply. You will be given the opportunity to learn and progress within the organisation. and make an impact with their technical environment.

Langland Consultants acts as an Employment Agency /Business with regards to this vacancy. As an Equal Opportunities employer, Langland Consultants welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.

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