2nd Line IT Engineer
Clearwater People Solutions · Dormans Park, East Grinstead ·
- Category
- Software engineering
A 2nd Line IT Engineer providing desktop and service-desk support at Clearwater People Solutions in East Grinstead — handling Microsoft 365 administration, Windows 10/11 and Mac devices, Active Directory/Entra ID, Google Workspace, and networking issues day to day.
Salary: £? - ? per year
Requirements:- Proven experience in a 2nd Line IT Support, Desktop Support, or Service Desk environment
- Previous experience working for a Managed Service Provider (MSP)
- Strong knowledge of Microsoft 365 administration and support, including Outlook, Teams, OneDrive, and SharePoint
- Experience supporting Google Workspace environments
- Knowledge of Active Directory and Microsoft Entra ID
- Experience supporting Windows 10/11 devices and Apple Macs
- Good understanding of networking fundamentals, including Wi-Fi, TCP/IP, DNS, DHCP, and VPN technologies
- Strong communication skills, a customer-focused approach, and the ability to manage competing priorities effectively
- Experience working with ticketing or IT Service Management systems
- Provide 2nd Line technical support for incidents and service requests across Microsoft 365, Google Workspace, Windows, and Mac devices
- Diagnose and resolve issues relating to Outlook, Exchange Online, Microsoft Teams, OneDrive, SharePoint Online, Google Workspace applications, networking, and end-user hardware
- Manage user accounts, permissions, group memberships, software licensing, and onboarding and offboarding activities
- Handle escalated support tickets, maintain accurate documentation, and escalate complex technical issues when required
- Troubleshoot Wi-Fi, VPN, DNS, DHCP, TCP/IP, and general networking connectivity issues, while supporting a range of hardware and peripherals
- Deliver responsive technical support and excellent customer service to a diverse client base
- Active Directory
- Hardware
- Support
- Microsoft 365
- SharePoint
- TCP/IP
- VPN
- Windows
- Office 365
- Incident Management
More:
We are recruiting on behalf of our client, a fast-growing Managed Service Provider (MSP), for a 2nd Line IT Engineer to join their team on an initial three-month contract. The role provides technical support across Microsoft 365 and Google Workspace environments.
last updated 41 week of 2026