22969 - API Marketplace Service Manager

Job Title: API Marketplace Service Manager

Grade: G6

Directorate: Digital and Technology Services (DTS)

Location: National

Contract Type: Permanent

Working Pattern: Full-time / Flexible Working

This is a full-time position only due to the nature of the role.

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Level of Clearance: To apply for this role, you will be required to successfully complete Security Clearance (SC) level as a condition of appointment. For further guidance click here

Introduction

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

Job Description

As API Marketplace Service Manager, you are the senior product leader for digital products that span the justice system and across HMCTS’ operation – both strategic and heritage. You are accountable for product strategy, vision and outcomes across the cross-cutting portfolio, ensuring services are user-centred, performant, sustainable, secure and aligned to organisational priorities.

Operating at GDD Head of Product level, you will lead and set standards for product management practice, own complex prioritisation and investment decisions, and provide strategic assurance that civil products deliver value throughout their lifecycle.

HMCTS’ Cross-Cutting portfolio delivers the shared products, platforms and capabilities that underpin digital services across multiple jurisdictions. These products provide the foundations that enable teams to build, operate and improve services for citizens, legal professionals and HMCTS staff, supporting everything from identity and access management to shared platforms, integration and operational capabilities. This role encompasses managing a portfolio of business-critical live services at scale, alongside leading the development of new functionality and products that meet user needs and enable wider organisational transformation.

In this role you will

Your role as API Marketplace Service Manager will encompass several key responsibilities listed below (but not limited to):

Essential Skills and Experience

• Senior digital product leadership experience, with a proven ability to set product direction, lead complex product areas and make accountable decisions that balance user needs, organisational priorities, delivery confidence and value for money.
• Experience owning product strategy at scale, including developing a clear product vision, roadmap and prioritisation approach for products or platforms that support multiple teams, services or jurisdictions.
• Strong service-management experience, with the ability to establish service models, support arrangements, operational accountabilities and continuous improvement practices for live digital services.
• Experience owning service performance, operational risk, resilience, availability and support expectations, using evidence to identify issues, escalate risks and drive improvements across product, platform, supplier and operational teams.
• Ability to lead multidisciplinary teams and create clarity across product, delivery, technical, architecture, cyber, data, service-management and operational disciplines, ensuring teams work towards shared outcomes.
• Strong stakeholder management and influencing skills, with experience engaging senior leaders, operational colleagues, suppliers and justice partners to secure decisions, resolve ambiguity and maintain confidence in product and service direction.
• Experience using product data, user insight, demand management, adoption measures and service performance information to shape prioritisation, investment decisions, benefits realisation and continuous improvement.
• Ability to define user, consumer and service needs and translate them into measurable product outcomes, service expectations, onboarding requirements and performance indicators.
• Experience managing demand and prioritisation in a complex environment, including assessing competing requests, making trade-off decisions and escalating where demand exceeds safe delivery or operational capacity.
• Ability to understand and manage complex product boundaries, dependencies and interfaces with related services, platforms, data products and shared capabilities, reducing duplication and increasing reuse.
• Experience providing effective Civil Service challenge to supplier-led product or service activity, ensuring clear expectations, measurable performance, retained organisational knowledge and accountable decision-making.
• Excellent facilitation, negotiation and communication skills, with the ability to explain complex product, technical, service or operational issues clearly and provide appropriate advice, assurance and challenge to stakeholders at all levels.

Person Specification:

• You will have comprehensive experience as a Product/Service Manager
• You will be resilient and used to finding solutions to difficult and complex situations
• Have experience of managing potential conflict to resolution being aware of individual needs
• You will use creative thought to develop possible courses of action
• You will have the ability to evaluate risks and make judgements on the most appropriate solutions
• You will have experience of problem solving and working with others to deliver at pace
• Be able to act independently on day-to-day issues and take a strategic view on operational or policy areas
• Contributed significantly to the achievement of policy or business objectives

Application process:

This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary

This role is within the Product & Delivery Job Family and is a Product Manager role at Head of Product level and carries the title of API Marketplace Service Manager within DTS.

Stage 1 - Sift:

To apply for this position, you must submit the following as part of your application:

• An anonymised CV, setting out your career history, key responsibilities and achievements. Your CV will be assessed against the essential criteria outlined within the Essential Skills section of this advert.
• A Statement of Suitability which should give us real life examples of how your skills and experience match those needed for this role. We recommend following the STAR

Should we receive a high volume of applications, a pre-sift may be conducted on the Statement of Suitability. Candidates who pass the pre-sift will be fully assessed on all the sift criteria.

Please access the following link for guidance on how to apply - Application Guidance

Stage 2 - Interviews:

• Successful candidates who passed the sift will be invited to interview via Microsoft Team. At interview stage, you will be assessed against the following - Details can be found under the interview stage assessment section on the advert.

For Behaviours you will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework

• Leadership
• Making Effective Decisions
• Communicating and Influencing
• Managing a Quality Service

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

For further guidance on the interview process please click here

Important information

Level of Clearance

To apply for this role, you will be required to successfully complete Security Clearance (SC) level as a condition of appointment. To meet these requirements, you will normally need to have been resident in the UK for at least 5 years.

For further information please click here

Salary details

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Travel requirements

There will be a requirement to travel occasionally to any HMCTS site in line with business needs.

Skilled Worker Sponsorship

This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Proud to Serve. Proud to keep justice going.