2027年入社新卒採用 フィールドサービスエンジニア Graduate Field Service Engineer – Empowering Customer Success in Life Sciences
Agilent Technologies · Japan-Remote Location ·
- Work mode
- Remote
- Employment
- Full time
- Category
- Customer success
- Visa sponsorship
- Yes
- Company size
- 1000+
Job Description
現在アジレントでは2027年卒向け新卒採用フィールドサービスエンジニア職を募集しています。以下は職務概要となります。ご興味をお持ちの方はご応募をお待ちしております。
- 顧客先でAgilentのハードウェア、ソフトウェア、ネットワーク製品を設置・最適化
- 製品の性能問題を診断・解決し、ダウンタイムを最小化
- 予防保守および修理サービスを実施し、運用の安定性を確保
- システム性能を向上させるため、構成やベストプラクティスについて顧客に助言
- 顧客業務の中断を防ぐため、潜在的な機器やソフトウェアの問題に積極的に対応
- サポート、営業、マーケティング、R&Dなどの社内チームと連携し、統合ソリューションを提供
- 技術トレーニングに参加し、知識を同僚や顧客と共有
- 顧客サイトへのアクセスに必要なAgilent承認の認証要件を遵守
As a Graduate Field Service Engineer, you will play a vital role in supporting our customers by ensuring their Agilent systems operate at peak performance. This is an exciting opportunity to start your career with a global leader in life sciences and analytical technologies, where your work directly impacts scientific innovation and customer success.
You will be part of a collaborative team that values precision, integrity, and customer care. Through hands-on experience and structured training, you will develop technical expertise while building trusted relationships with customers.
Key Responsibilities
Install and optimize Agilent hardware, software, and networking products at customer sites.
Diagnose and resolve product performance issues to minimize downtime.
Perform preventive maintenance and repair services to ensure operational excellence.
Advise customers on configurations and best practices to enhance system performance.
Proactively address potential equipment or software issues to prevent business interruptions.
Collaborate with internal teams (Support, Sales, Marketing, R&D) to deliver integrated solutions.
Participate in technical training sessions and share knowledge with peers and customers.
Comply with Agilent-approved credentialing requirements for customer site access.
Qualifications
- 工学、ライフサイエンス、または関連分野の学士号または修士号
- テクノロジーと顧客サービスへの強い関心
- 技術的な概念を迅速に学び、応用できる能力
- 効果的なコミュニケーション能力と問題解決スキル
- 日本国内の顧客先への出張に対応できること
To thrive in this role, you bring curiosity, a commitment to learning, and a strong technical foundation. At Agilent, we value teamwork, respect, and a customer-first mindset – qualities that help us build trusted relationships and deliver excellence.
We’re looking for graduates who have:
Bachelor’s or Master’s degree in Engineering, Life Sciences, or a related field
Strong interest in technology and customer service
Ability to learn and apply technical concepts quickly
Effective communication and problem-solving skills
Willingness to travel to customer sites within Japan
Minimal to no prior work experience required – ideal for recent graduates
Why Join Us?
At Agilent Japan, you’ll be part of a global leader driving innovation in life sciences, diagnostics, and applied markets. Locally, we operate from five key sites, with over 560 talented employees who share a culture built on trust, respect, and uncompromising integrity. We pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation.
What we offer:
Agilent Result Bonus and Stock Purchase Plan
Comprehensive social insurance (pension, health, unemployment, accident compensation)
Corporate pension (retirement benefit plan)
Generous holidays (two days off per week, national holidays, May 1, year-end/New Year)
Paid time off, including “Life Support” holidays
Flextime system for work-life balance
Training and development programs to accelerate your growth
Internal Job Posting system for career mobility
Join us and build a career where your work truly matters – supporting scientific breakthroughs that improve lives worldwide.
About Agilent:
As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. More information about Agilent is available at
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.