2 x Service Desk Officer, Digital Health
Department of Health · Melbourne, Melbourne Region ·
- Category
- Support
Acts as the central point of contact for Health Technology Services, answering and triaging incidents, service requests and change requests from Victorian Health Services. Day to day this means logging calls, assigning jobs to the right technical teams, monitoring progress and keeping clients informed. Onsite role in Melbourne.
About the role: The Service Desk Officer is responsible for assisting Victorian Health Services and Health Technology Services application & support teams in responding to incidents, service requests and change requests. This position acts as a central point of contact between Health Technology Services and its clients, and triages incidents and calls as they come in. Other requirements include correctly assigning jobs to the right technical team(s), monitoring progress, and keeping clients inf…