1st Line Network Engineer
Fujitsu ·
- Employment
- Full time
- Category
- Network engineering
A first-line network engineer in Fujitsu's Belfast Operations Centre, working shifts on a rota to keep customers' IT services running: resolving end-user technical issues across networks, Microsoft products and operating systems, escalating complex problems to meet SLAs, and delivering low-to-medium complexity implementation work packages.
Full-time shift working on rota basis.
Your role
We are looking for a self-sufficient 1st Line Network Engineer to ensure our customers services run smoothly. You will be competent when working under pressure and have a degree of autonomy when dealing with unexpected problems, more complex escalations and will help to maintain the availability of the IT services delivered to end users. You can also deliver low to medium complexity work packages as part of customer implementation projects.
The Operations Centre currently manage services for multiple customers providing support for numerous technologies. The engineering shift teams are made up of high performing individuals who are both friendly and customer focused.
Your experience
• Experience in supporting end users with technical queries relating to several products/systems (e.g. Networks, Microsoft products, operating systems).
• Understanding of the customers’ environment and service delivery requirements to enable the delivery of the service.
• Ability to follow established processes/systems. Documenting actions taken to resolve enquiries.
• You take ownership for listening to and understanding the customer’s problem.
• Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements.
• Accountability for learning about current products/systems to build own technical knowledge to support business requirements.
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