1st/2nd Line IT Support Engineer
HGF · Holbeck, Leeds ·
- Category
- Support
First point of contact for IT support across all HGF offices, handling 1st/2nd line issues including deeper investigations. Day to day involves supporting internal business-critical systems (Tempesta, eFiles, OCIS) and Microsoft 365 services such as Entra ID, Exchange Online, Teams and Intune.
HGF builds and runs several of its own business critical systems, including Tempesta, eFiles and OCIS, alongside Microsoft 365 (Entra ID, Exchange Online, Teams and Intune). Tempesta is used by 98% of the business, so this role puts you in regular contact with colleagues in every team, not only when a laptop breaks. You will be the first point of contact for IT support across all HGF offices, and you will also take on the harder problems that need deeper investigation. You will fix issues by ph…