1210 Student Support Officer / Bedok Reservoir

ame of Authority: Damai Secondary School

Contract Period: From 1 January 2027 to 31 October 2027.

Personnel to be deployed at the following hours:

• Monday to Friday: 7:30am – 5:00pm
• On 2 designated detention days, working hours will be extended until 6:00pm.
• Detention days are tentatively scheduled on Tuesdays and Wednesdays, subject to the school’s confirmation.
• No work on weekends, public holidays, June, November and December
• Working hours may vary depending on the school’s requirements

Requirements:

The Personnel shall minimally have the following qualifications, skills and experience:

• Relevant qualifications or certifications in Youth Work or related fields are preferred.
• At least 1 year of experience in discipline management, case management or behaviour support involving youths.
• Good communication and interpersonal skills with students and adults.
• Able to guide and mentor students with disciplinary or behavioural issues.
• Experience with restorative practices or behaviour management is an advantage.
• Emotionally resilient and able to handle challenging situations professionally.
• Able to work effectively with students and parents from diverse backgrounds.

Job Scopes：

The Services required are set out as follows:

• Support daily student discipline matters, including latecomers, detention and suspension.
• Conduct school compound walkabouts and monitor student behaviour.
• Investigate disciplinary cases and follow up with students and parents.
• Guide and mentor students with disciplinary or behavioural issues.
• Monitor students’ progress and provide appropriate follow-up.
• Maintain records, incident reports and case documentation using Microsoft Office (Word/Excel).
• Follow school procedures on student safety, confidentiality and data protection.
• Perform other student management or school duties as assigned.